Frequently Asked Questions

Why use CompareCarRentals.com.au?
We compare the leading car hire suppliers so you can find available vehicles and the latest prices in seconds!
How do I book a vehicle I’ve seen on your site?
Click on the vehicle you have chosen to be taken directly to the supplier’s website, here you will find all the details and terms relating to the vehicle you have chosen. If you are happy then you simply book from the supplier’s site.
What do I need to make a booking?
It differs for different suppliers but generally you need a credit card in the name of the lead driver and your flight details so the rental supplier can track your flight if it is delayed for example (if applicable).
What happens after I’ve made my booking?
The exact process differs for different suppliers but usually you will receive an email confirmation of your booking and a voucher which you will need to print and present at the rental counter when you collect your vehicle. If you do not receive your voucher please contact the supplier of your car rental as they have access to your rental information.
What happens if there is a problem during my rental?
You should be given full details at the rental counter, if you encounter any issues we suggest you contact your rental supplier as they have access to all your information. Unfortunately as we are a comparison site we do not have exact information relating to your specific rental.
What happens if I have a question about my booking?
You should contact the rental supplier you made your booking with as they have all your detailed booking information.