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Wednesday 30th of July 2014

Jetstar reveals flights cancelled for commercial reasons

    As many passengers reported stories about cancelled flights last week between Darwin and Denpasar (Bali), the latest in a string of troubles for passengers as Jetstar admitted it sometimes cancels flights for commercial reasons.

    Other Australian airlines do not guarantee flight times, with Qantas and Virgin Blue saying as much in their terms and conditions.

    But customers of Jetstar must tick a box titled ‘important information’ when they purchase flights online, that warns them that their flight may not depart on time.

    It says that the airline does not guarantee it would be able to carry passengers or baggage in accordance with the date and time of the flights specified.

    It goes on to say that schedules might change and flights may be delayed or cancelled for a range of reasons.

    It also said that flight times do not form part of the customer’s contract with the airline.

    Spokesman for Jetstar, Simon Westaway said there was public perception that Jetstar suffered from the most cancellations, but he described it as an urban myth.

    He pointed out that of 57,918 scheduled Jetstar flights last year, 57,288 of them flew, with the 630 cancellations forming the lowest rate of cancellations of any Australian airline.

    Mr Westaway said that flights had been cancelled because there were not enough tickets sold, saying that sometimes flights were cancelled for commercial reasons.

    He said that in low seasons or in times of down periods, where the markets have contracted, all airlines do it to a degree.

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